Shipping policy

Last updated: March 2026

Shipping Destinations

We currently ship to the following regions: United States and Canada.

Processing Time (Made-to-Order Items)

All of our photo magnets are custom-made. Please allow 2–5 business days for production and processing before your order ships. During peak seasons or promotions, processing times may be slightly longer.

Shipping Carrier & Delivery Time

We ship primarily via USPS. Estimated delivery times (after shipment) are typically:

  • United States: 3–7 business days
  • Canada: 6–10 business days (Economy International)

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

Shipping Rates

We offer flat-rate shipping with simple, predictable pricing.

Domestic Shipping (United States)

  • Free Shipping — Orders $50.00 and up (USD)
  • Standard Shipping — Orders $0.00–$49.99 — $4.95 USD

International Shipping (Canada)

  • Economy International (6–10 business days) — $14.95 CAD

Tracking

If tracking is available for your shipment, you’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.

Address Accuracy

Please double-check your shipping address at checkout. If an address is entered incorrectly or incompletely and the package is returned to us or marked undeliverable, we may need to charge a reshipping fee.

PO Boxes & APO/FPO

We can ship to PO Boxes. APO/FPO availability depends on the carrier services used and may take longer than standard delivery.

Lost, Delayed, or Stolen Packages

Once your package is handed off to the carrier, shipping delays can occur. If your tracking shows “delivered” but you haven’t received your package, please:

  • Check around your delivery area / mailbox
  • Contact your local carrier office
  • Email us so we can assist

We are not responsible for packages marked as delivered by the carrier to the address provided, but we will do our best to help you resolve the issue.

Damaged Packages

If your order arrives damaged, please email us within 14 days of delivery at Rainshadowcrafts@icloud.com with:

  • Your order number
  • Clear photos of the damage (item + packaging)

We’ll review and, if approved, arrange a replacement according to our Remake Policy.

Where We Ship From

Orders are produced and shipped from the United States (Washington) through our production/fulfillment workflow.

Contact

Questions about shipping? Email us at Rainshadowcrafts@icloud.com.