FAQs
Frequently Asked Questions
We’ve gathered answers to the most common questions to help make your shopping experience as easy and clear as possible. Here you’ll find information about ordering, customization, shipping, and care. If you don’t see your question here, feel free to contact us — we’re always happy to help.
What is the return policy?
We want you to be happy with your purchase. If you receive a magnet that is defective or damaged in shipping, please report the issue within 14 days of delivery for assistance at rainshadowcrafts@icloud.com. Let us know and we'll do our best to work with you and make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you ship internationally?
No, we only ship within the US.
Do you offer bulk discounts?
We'd love the opportunity! Please contact us with inquiries at rainshadowcrafts@icloud.com.
How can I contact customer support?
Please contact us at rainshadowcrafts@icloud.com. We strive to respond within 48 hours.